Technological Unemployment
Japanese insurance firm Fukoku Mutual Life Insurance is making 34 employees redundant and replacing them with IBM’s Watson Explorer artificial intelligence.
In what is sure to be an increasingly common news story, more than 30 Japanese workers will be loosing their jobs, to be replaced by IBM's Watson artificial intelligence system. Insurance company Fukoku Mutual Life Insurance has announced the layoffs, stating the 34 employees currently work out payouts to policyholders when they make claims, but the move is set to save £1.4 million a year.
"When insurance policy holders call the company’s hotline to make an insurance claim, the IBM Watson supercomputer is able to analyse the customer’s voice and detect keywords."
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IBM Watson Explorer, which is a search and content analysis platform will be taking up the work of the departing employees. The system, which became famous for defeating two top human players on the quiz show Jeopardy!, analyses and interprets data, and the company said that the software will "classify and categorise diseases, injuries and surgical procedures."The statement added, "When insurance policy holders call the company’s hotline to make an insurance claim, the IBM Watson supercomputer is able to analyse the customer’s voice and detect keywords."
Fukoku claims the move will increase productivity by 30 per cent. The new software will read medical certificates and medical histories, details of surgical procedures and details.
More and more the robots are coming for our jobs, and the evidence of technological unemployment builds with each exponential improvement in machine learning. This trickle is about to be a wave.
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