Entrepreneur Claims AI Will Take the Place of Humans Within Five Years

 Artificial Intelligence  

According to London-based Dmitry Aksenov, salespeople, call center staff and customer service personnel could all be replaced by computers within the next few years.

Dmitry Aksenov has been working on building computers that “think like human beings” since he was 10 years old. “It is my passion,” he said.

Mr Aksenov, now 21 years old, founded technology company London Brand Management (LBM) in 2011. The company provides an AI service for big brands who want to outsource customer or staff interactions to computers. Customers send questions in to LBM’s system via email or text and it responds within five seconds.

For example, if someone asks LBM's artificial intelligence a question, the system understands it and finds an answer, and gets back in the same tone of voice; it ‘echo’s’ the sentiment.

"Within five years we will have a system that truly knows more than a human could ever know and is more efficient at delivering information."

If the same person asks five more questions, the system understands this person is engaging with the product and can notify one or more of the appropriate people in the organisation who can then follow up the customer’s interest. According to LBM, the only difference between how a real human would do this and our system is the speed of the reply and that our system is tireless – it can work 24/7/365 and can reply to a potential customer’s question with the correct information in milliseconds.

Related articles AI System Breaks CATCHA Turing Test  What Does Watson Tell Us About the Philosophy of AI?  Gary Marcus Urges People To Think About The Threat of Artificial Intelligence

"Our system, like a human, understands natural language such as questions and feedback as well a the product knowledge held by clients and in the public domain. It then finds the required information, performs programmed actions and replies as a human would," states the LBM website.

The service has been used by thousands already. “The only thing that gives away the fact they are talking to a computer is that it responds so fast,” Aksenov told The Telegraph. “No real person could receive, read and respond to a message in three seconds.”

“It not only reads the keywords and understands the kind of information you are trying to learn; it also interprets context, sentiment, and can even understand humour. It also remembers and learns as you talk to it, so it’s capable of having a proper conversation.”

This new technology represents a huge step forward in service automation, Aksenov claims. LBM’s system uses proprietary Natural Language Processing technology to identify the sentiment, meaning and mood of any messages that it receives. It ‘understands’ the received information in the context of each individual user and provides a tailored answer to a specific question.

The company is currently focused on replacing traditional sales and marketing roles but is also moving into the customer care and call center space. New projects for an British cancer hospital and a major Japanese electronics company are already under way. “There are applications for this system in hundreds of industries,” he said.

“Within five years we will have a system that truly knows more than a human could ever know and is more efficient at delivering information,” he said. “It will replace many of the boring jobs that are currently done by humans. Unfortunately, this may take some jobs from the economy by replacing human beings with a machine. But it is the future.”


SOURCE  The Telegraph

By 33rd Square

Embed